Refund policy

Returns & Exchanges

At BEAUX Paris, we maintain the highest standards of hygiene and product integrity. We offer a 15-day return window from the date you receive your order to request a return for a refund.

Eligibility & Hygiene Standards

To protect our community, items must be returned in their original, boutique condition:

LUMI & FLASH: Must be returned with the original protective plastic "cling wrap" intact, unopenned, and completely sealed on the original box. All internal components (cables, manuals) must remain in their original packaging.
SNAIL+, NESSIE, & WAND: Due to the nature of organic skincare and microneedling hygiene, these items are Final Sale and cannot be returned once the security seal is broken.
Unopened Items: Any product that remains in its original, vacuum-sealed or taped packaging is eligible for return.

Damages & Arrival Issues

Please inspect your order immediately upon reception. If an item is defective or damaged in transit, we require a clear photo or video of the issue sent to contact@beauxparis.com within 48 hours of delivery.

Resolution: Confirmed shipping damage is eligible for a one-to-one exchange only. This ensures you receive the functional, luxury product you purchased.

How to Start a Return

Log into your BEAUX Paris account (via Google or Facebook).
Select the item in your Order History and follow the self-serve prompts.
Alternatively, email us at contact@beauxparis.com.

Shipping & Address

Customers are responsible for the cost of return shipping, including the box and label. We recommend using a tracked service. Please address authorized returns to:

BEAUX Paris - Logistics (Attn: Walker)

78 Rte de Grenoble,

Batiment B - Bois de Boulogne

06200, Nice, France